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1. Shipping Methods

In-Store Purchase Customers may visit our store to select and pay for products directly.

Home Delivery We cooperate with reputable courier services to deliver orders directly to the address provided by the customer.

2. Delivery Time

Standard Processing Time Upon receiving order information, we will process the order within 24 hours and provide payment and delivery details to the customer. Estimated delivery time is 2–4 business days from the order confirmation date or as mutually agreed at the time of purchase.

Exceptions Delivery may be delayed due to unforeseen circumstances such as:

3. Shipping Fees

Shipping fees are calculated based on the courier’s rate table, depending on delivery location and package weight. The exact fee will be confirmed with the customer before order completion.

4. Responsibility During Shipping

Product Safety

All orders are carefully packed and sealed by Karlotta before being handed over to the shipping partner.

Responsibility Allocation

Damage During Shipping

If goods are damaged during shipping (whether delivered directly by the store or by a third-party carrier), we will take responsibility for resolving the issue for customers.

Customers have the right to refuse damaged goods and request a return or exchange in accordance with our policy. We will coordinate with the shipping partner to arrange compensation based on our cooperation agreement.

5. Delivery Delays

In case of delivery delays, customers will be promptly notified. Customers may choose to cancel the order or continue waiting for delivery.

Note: This policy may be updated without prior notice. For any inquiries, please contact us via the phone number or email provided on our website.

✨ We are committed to providing the best possible shopping experience.